You will receive your prepaid return shipping label inside the parcel.
Send an email to email@example.com as soon as you place your order and ask for a cheek swab kit.
All US orders are first sent to our warehouse in Utah where they are prepared for an international shipment to our laboratory in Italy. Once your kit arrives in Italy, its status will be updated to 'We have received your kit'.
We are compliant with regulations set out by the FDA and are therefore unable to provide US residents with Pharmacogenomics reports.
Panel reports may take anywhere from 1-10 business days
The kits will go through unboxing, registration, physical quality control before they are library prepared.The process is from a few days to weeks Once this process is finished the status will update to "We have received your kit".
To access the data that is more than 90 days you will access it by purchasing a Gold or Silver subscription from your genome manager account and the data will be retrieved from cold storage.
To purchase in your Genome Manager in the section 'Shop' then 'Subscriptions. It takes about 7 days from the date of purchase for the data to be restored. If it is not available please write to us on our support email.
Results are estimated to be 2 weeks or 8 weeks turnaround from the day they are received by the laboratory.
Some old kits have been delayed and results have been rolling out as we recommenced sequencing.
Inform them that the label has a paperless invoice and they can find it in the system.
If they can not please write to firstname.lastname@example.org with the order number and Invoice as the subject.