All our tests are performed in our certified next generation sequencing center in Italy, equipped with the most advanced sample preparation and sequencing equipment to ensure the best quality.
Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!
The delivery time is 2-3 business days.
In the past, we used third party labs, which caused the delays. Now that all samples are sequenced internally, we control the entire process and can guarantee the turnaround time.
With your purchase, you will receive a USPS paid return shipping label.
Our data are now generated internally, by our experienced team of bioinformaticians, researchers and geneticists.
When your results are ready, your Dante Labs account will have a link to download the VCF file(s), BAM file and FASTQ file directly to your computer.
No. You can download the raw data from your Dante Labs account. If you wish, you can purchase an hard drive here
We would suggest using the gVCF app by our partner Sequencing.com. You can access the app on the Sequencing.com website, costing you less than $20.
Yes, we are. We are compliant with the GDPR and also with the EU/US Privacy Shield.
The 23andMe raw data file includes the letters (AA, CT, etc.) for about 650,000 SNPs, regardless of whether you have actually have differing genetic variants (from the reference genome) or not.
On the contrary, the VCF file, based on your entire DNA (all your SNPs!), whittles down the SNP data to provide you with the SNP variants that specifically differ from the reference genome.
Therefore, if you cannot find some SNPs, in your VCF file compared to your 23andMe file, it means that you do not have variants in those SNPs. This means that your SNPs ‘match’ the reference genome (meaning you’re healthy!) and the VCF has removed them so have immediate access to the SNPs where do differ.
Whole Genome analyzes all the genes in your DNA.
Your data is stored in our secure Amazon Web Services (AWS) cloud in the United States and Europe.
Our mission is to make genetics accessible to everyone. Price has been a barrier for many people to access their genetic data for too long. Using an Amazon approach, we identified inefficiencies in typical genetic laboratory workflows. We have eliminated these inefficiencies and leveraged economies of scale to finally pass the cost savings to you.
No. At Dante Labs, we work with saliva samples. This is because saliva is a non-invasive and effective way to collect your own DNA.
Dante Labs is built on trust. We respect your privacy and protect it with strong encryption and strict policies that govern how all of the data is handled. We are compliant with the GDPR and the UK Cyber Essentials, required by the National Health Service. We also have a sophisticated cloud structure to protect your data.
Furthermore, after you send us your saliva sample, your data, samples, results and reports are only identifiable by the barcode on the saliva collection tube.
Lastly, your reports and results include no personal identification information, meaning if lost you will remain anonymous.
The NIH Genetics Home Reference is a great resource for fundamental topics related to human genetics: